Return Policy
Effective Date: March 5, 2026
At Tusher Care, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Products may be eligible for return or replacement if:
- The product is defective or damaged upon delivery.
- You received the wrong product.
- The return request is made within 7 days of receiving the product.
2. Conditions for Return
To qualify for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation must be provided.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used or damaged after delivery.
- Items returned without original packaging.
- Special order or customized products.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7–10 business days.
5. Replacement Policy
If the product you received is damaged or incorrect, we will arrange a replacement at no additional cost.
6. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to our error (such as receiving a damaged or incorrect item).
7. Contact for Returns
To initiate a return or request assistance, please contact us:
Sonali Bank More, Jheeltuly, Faridpur Sadar, Faridpur
Phone: +8801734500238
Email: info@tusherscare.com.bd
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