Effective Date: March 5, 2026 

At Tusher Care, we are committed to delivering your orders quickly and safely. This Delivery Policy outlines how we process, ship, and deliver orders, including pre-order items.

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1. Order Processing

Orders are usually processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

• Inside Dhaka: Delivery typically takes 1–3 business days.
• Outside Dhaka: Delivery may take 2–5 business days depending on the location.

3. Delivery Charges

Delivery charges may vary depending on your location and order size. The applicable delivery fee will be shown during checkout or confirmed when the order is placed.

4. Pre-Order Items

Some products may be available on a pre-order basis. Pre-order items are not immediately available for shipment.

• Estimated delivery time for pre-order products will be mentioned on the product page.
• Pre-order delivery may take longer depending on product availability or supplier shipment.
• If you order both regular and pre-order items together, the order may be shipped once all items are available.
• Customers will be notified if there is any delay in pre-order delivery.

5. Delivery Delays

While we try to deliver within the estimated timeframe, delays may occur due to:

• Courier service delays
• Weather or transportation issues
• Unexpected supply shortages
• Public holidays or high order volume

6. Failed Delivery Attempts

If the delivery attempt fails due to incorrect address or customer unavailability, the courier may attempt delivery again or contact you for further instructions.

7. Contact Information

For any delivery-related questions or concerns, please contact us: